Privacy Policy
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Welcome to respilean.com ("Website"). Your privacy is important to us, and we are committed to protecting the information you share with us. This Privacy Policy explains what data we collect, how we use it, how long we retain it, and with whom we share it. By using our Website, you consent to the collection and use of your information as described in this policy.
This policy is part of our Terms of Service.
1. GDPR Compliance
As the Data Controller under the EU General Data Protection Regulation (GDPR), we follow these practices:
Ensuring third-party partners comply with GDPR.
Storing data securely and allowing users to request deletion.
Using collected information only as outlined in this policy.
Notifying users of any policy changes.
Appointing a Data Protection Officer (DPO) to handle privacy-related requests.
2. Information We Collect
We collect two types of information:
(a) Personal Data
Personal Data refers to information that identifies you, such as:
What we collect: Name, email, phone number, location details (country, city, state, zip code), and any additional data you provide via emails, chats, or forum posts.
How we collect it: Through contact forms, live chats, user forum posts, and automatically when you visit our Website (IP address, mobile device identifier).
How we use it: To communicate with you, send account updates, and provide regulatory notices.
Where it’s stored: All Personal Data is securely stored on Amazon Cloud servers.
(b) General Information
This is anonymous data that does not identify you personally, such as:
IP address, device identifier, browser type, ISP, and website referral data.
Collected via cookies to analyze user behavior and improve our services.
Stored securely on Amazon Cloud servers.
3. How We Share Information
We do not sell your Personal Data for marketing purposes. However, we may share it in the following cases:
(a) Service Providers
We share necessary data with trusted third-party providers, including:
Amazon Web Services (Website hosting)
ZenDesk (Customer support)
Amazon SES (Email services)
Google Analytics & Hotjar (Website analytics)
(b) Law Enforcement
We may share data if required by law enforcement, courts, or regulators to protect legal rights.
(c) Business Transfers
If our company is acquired or merged, your data may be transferred as part of business assets.
(d) Other Circumstances
We may share data if necessary to protect our company, users, or the public.
4. How We Protect Your Information
We use advanced security measures to protect data against unauthorized access, loss, or damage. However, no system is 100% secure. Always log out and close your browser after use on shared or public computers.
5. Data Retention
We keep Personal Data only as long as needed for business or legal purposes. We may anonymize data for extended use. You can request data deletion at any time (see Section 6).
6. Your Rights & Choices
(a) All Users
Opt-out of emails: Click the "unsubscribe" link in any non-account-related email.
Data deletion: Contact our DPO to request removal of your data.
Limit third-party sharing: You may request restrictions on data sharing, but this may limit access to our services.
(b) EU Citizens
Request access to, or deletion of, your data under GDPR.
Requests are processed free of charge within 30 days.
(c) California Residents
Under CalOPPA, you can request details on third-party data sharing from the past year by contacting our DPO. One request is allowed per user per year.
7. Tracking & Do-Not-Track Requests
We use tracking tools to analyze behavior across websites. We honor "Do-Not-Track" requests from web browsers.
8. Children Under 18
Our Website is not intended for users under 18 years old. If we discover that a minor has provided information, we will delete it immediately.
9. Policy Updates
We reserve the right to modify this Privacy Policy at any time. Users will be notified of changes via a pop-up on our Website. Continued use of our services indicates acceptance of the revised policy.
10. Contact Us
If you have any questions about this policy or your data, please contact our Data Protection Officer. We value your privacy and are happy to assist you.